Refund policy

Effective Date: 06-02-2025

At Arabian Ellegence, we strive to provide high-quality products and ensure customer satisfaction. However, if you are not satisfied with your purchase, our refund policy outlines the procedures for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • If you received the wrong product, color, or size due to our mistake.
  • If the product arrives damaged or defective.
  • Returns must be requested within 48 hours of receiving the product.
  • The item must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

  • We do not accept returns for change of mind.
  • Items that are used, damaged by the customer, or not in their original condition will not be accepted.

3. How to Initiate a Return

To request a return, follow these steps:

1.   Contact our customer service via  Email within 48 hours of receiving your order.

2.   Provide the order number, reason for return, and clear photos of the product (if damaged or incorrect).

3.   Our team will review your request and guide you through the return process.

4. Refund Process

  • Once we receive and inspect the returned item, we will process your refund within 24-48 hours.
  • Refunds will be issued through bank transfer or other mentioned methods.
  • If the return is approved, you will receive a confirmation message regarding your refund.

5. Return Rejection

We reserve the right to reject return requests if:

  • The item is damaged by the customer.
  • The return request is made after 48 hours of receiving the order.
  • The product is not in its original condition or packaging.
  • If rejected, the item will be sent back to the customer, and the customer will be responsible for shipping costs.

6. Contact Us

For any refund or return inquiries, please contact us:

By purchasing from Arabian Ellegence, you acknowledge that you have read, understood, and agreed to our refund policy. Thank you for shopping with us!